Helpdesk / Desktop Support Technician
Who We Are
Founded in 2009, The Doyle Group is a leading IT consulting and placement firm focused on building high?performing technology teams. With a vision to be the most client?centric firm in the industry, we connect exceptional talent with great organizations through a consultative, relationship?first approach. We specialize in contract, contract?to?hire, direct hire, and executive search services, with deep expertise across Program & Project Management, Data & Analytics, Change Management, and more.
Our process is seamless, transparent, and highly candidate?centric. We believe every hiring journey should feel supportive and collaborative, and we invest heavily in preparation, communication, and clarity at every stage. We operate with a two?client philosophy—meaning we advocate equally for the organizations we support and the candidates we represent—to ensure every placement aligns skills, goals, and long?term success.
Role Overview
We are seeking a Helpdesk / Desktop Support Technician to support both the corporate office and multiple retail store locations for a mission?driven nonprofit organization. This is a hands?on, customer?focused role responsible for providing technical support across desktops, laptops, printers, mobile devices, and retail?specific systems. The position blends traditional helpdesk responsibilities with onsite field support and can be filled as either contract?to?hire or full?time based on candidate fit.
The ideal candidate is dependable, service?oriented, and comfortable supporting users at varying technical skill levels in dynamic office and retail environments. You will serve as a key frontline resource ensuring smooth, reliable technical operations across all locations.
Key Responsibilities
- Provide Tier 1 and Tier 2 technical support for corporate and retail store employees
- Troubleshoot issues involving desktops, laptops, printers, peripherals, and mobile devices
- Support Windows environments and Microsoft 365 applications, including Outlook and basic user administration
- Install, configure, image, and deploy hardware and software
- Manage, prioritize, and resolve helpdesk tickets based on business impact
- Support retail technologies including POS systems, cash registers, scanners, and production printers
- Travel locally to store locations to provide onsite troubleshooting and support
- Collaborate with internal IT teams, vendors, and store leadership to ensure efficient resolution of issues
- Document tickets, resolutions, and asset information to streamline support processes
- Assist with equipment replacements, technology refresh projects, and inventory management
- Deliver friendly, professional communication to end users throughout the support lifecycle
Required Qualifications
- 2+ years of experience in helpdesk, desktop, or technical support
- Experience supporting Windows?based corporate environments
- Familiarity with Microsoft 365 / Office troubleshooting
- Hands?on experience resolving hardware, software, and printing issues
- Experience supporting POS systems, registers, scanners, or production printers
- Strong customer service mindset and ability to support users across skill levels
- Ability to work independently and collaboratively within an IT team
- Comfortable with local travel to multiple sites
- Strong organizational and multitasking skills
- Experience supporting multi?site environments (preferred)
- Exposure to Active Directory, password resets, user provisioning, or basic networking
- Valid driver’s license with a clean driving record
What Success Looks Like
- End users receive timely, friendly, and effective support
- Corporate and retail operations experience minimal downtime
- Retail systems remain stable, consistent, and fully operational
- Documentation is accurate, complete, and up to date
- Communication is proactive, professional, and aligned with a service?first mindset
