Role Overview:
We are seeking a skilled and detail-oriented Senior ServiceNow Developer to support the end-to-end redevelopment of a custom, homegrown application within the ServiceNow ITSM platform. This is a full-time contract engagement lasting approximately 6 months, offering the opportunity to play a key role in a critical enterprise initiative.
The ideal candidate will have strong hands-on development expertise in ServiceNow, with demonstrated experience designing custom data models, building complex workflows, and integrating with third-party systems. This role requires a balance of technical proficiency, problem-solving ability, and collaborative mindset to deliver scalable, maintainable solutions.
Key Responsibilities:
- Design and implement a custom ServiceNow application aligned with ITSM principles and enterprise requirements.
- Build out custom database schemas and data models to support specialized application functionality.
- Develop and configure custom forms and workflows, including task logic, approval chains, notifications, and assignment group rules.
- Import and transform data from a legacy application into ServiceNow, ensuring proper field mapping and successful migration of attachments (PDFs, images, etc.).
- Create and manage custom roles and access controls to ensure secure, efficient user interaction with the application.
- Develop and support integrations between ServiceNow and external systems, including GIS or other third-party enterprise platforms.
- Collaborate closely with technical architects, stakeholders, and business users to ensure functional alignment and clarity of requirements.
- Provide technical documentation, support knowledge transfer, and contribute to long-term sustainability of the solution.
Qualifications:
- 5+ years of experience as a ServiceNow Developer with a focus on custom application development.
- Deep familiarity with ITSM modules (Incident, Change, Request, Problem Management).
- Experience designing custom data schemas and developing applications within the ServiceNow platform.
- Proven ability to manage complex data migrations, including attachment handling and transformation logic.
- Proficient in ServiceNow scripting, Flow Designer, Business Rules, UI Policies, and Notifications.
- Demonstrated experience with role-based access control (RBAC), ACL configuration, and secure app design.
- Experience integrating ServiceNow with external applications using REST APIs, IntegrationHub, or similar tools.
- Excellent collaboration and communication skills in a team-oriented, consultative environment.
Preferred Skills:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD) or Implementation Specialist (CIS – ITSM)
- Familiarity with Scoped Applications and ServiceNow App Engine
- Experience working in agile or iterative development teams
