Manager, Software System Administrator
Leadership Level: Multi Team Leader
POSITION SUMMARY
The Doyle Group is working with a well-known non-profit to help find a Senior Manager of Software Services. The Senior Manager, Software Services manages, evaluates, and maintains our software services to create an efficient and positive experience within the Association. This position will also manage an internal and external DevOps team working on our CRM (Salesforce), productivity tools (Wrike), and other software that we use throughout the association. The incumbent will also exhibit the core values of caring, honesty, respect, responsibility, and innovation in all aspects of their work.
ESSENTIAL FUNCTIONS
- Serves as the administrator of Salesforce and its associated platform software (TractionRec, NPSP, Salesforce Marketing Cloud) to ensure great customer experience and data integrity across the platforms.
- Serves as main point of contact for building reporting and new functionality (programs, membership types) within Salesforce and as main or co-project lead for new SaaS programs (ex: leads, Pardot, cases)
- Serves as the liaison between TractionRec, Salesforce, and the Solutions Center.
- Manges and serves as existing SaaS programs (SharePoint, Salesforce, Wrike, Mindbody, etc.); identify and manage enhancements and modifications to improve engagement, usage, adoption and/or to meet the changing needs of clientele, the organization, or the industry.
- Leading from the front by defining new and improved processes
- Oversee proposed solutions to problems and ensure the implemented software will meet business objectives well into the future.
- Identify bottlenecks and bugs, and devise solutions to identified challenges.
- Ensures that training materials and programs are current, accurate, and effective for each of the SaaS programs (UAT training).
- Identifies problems and opportunities such as operational changes or industry developments that our SaaS programs could improve.
LEADERSHIP COMPETENCIES
- Clear Communication
- Customer Service
- Decision Making
- Management
- Project Management
- Collaboration
QUALIFICATIONS:
• Salesforce Administration Certification
• Exposure to TractionRec or NPSP apps that live on top of Salesforce, desired.
• Proficiency in programming languages including SQL, JavaScript, Python, etc.
• Bachelor’s degree in information technology or related field, or equivalent work experience.
• Demonstrated ability in managing projects, implementation of new technologies, solutions, and integrations.
• Problem analysis and resolution at both a strategic and functional level
• Communicates effectively and can train and instruct users.
• Extremely organized and detail oriented.
• Highly collaborative with other executives and leaders to achieve organizational goals.
• Commitment to shared accountability, teamwork, and creative leadership.
• Must be able to work flexible hours including evenings and weekends.
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Physical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functions.
- Regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
- Frequently required to sit, reach and must be able to move around the work environment.
- Occasionally lift and/or move up to 20 pounds.
- Specific vision abilities required by this job include close vision, distance vision, and focus.
- Noise level in the work environment is usually low to moderate.
CAREER PATH
- High performance, additional experience and/or education can lead to promotion: Director, Senior Director, Vice President
